Harley Cunningham, Virgin Media O2
Harley Cunningham
Network Operations Planning Manager and Workplace Bereavement Consultant
Virgin Media O2

My name is Harley Cunningham, and I have extensive sales and marketing experience in some of the world's leading companies, including IBM, Experian, and Virgin Media O2, spanning over 15 years. Throughout my career, I have been deeply committed to enhancing businesses' profitability by focusing on customer experience and churn reduction. Recently, I have ventured into change management and strategy, spurred by my current company's merger with Virgin Media O2, as well as a desire to expand my career horizons. Additionally, I have been pursuing a personal mission to improve employee well-being in the face of bereavement since the loss of my two-year-old twin son. As a bereavement workplace consultant and industry speaker, I have been working tirelessly alongside my day job to develop a three-pronged approach. Firstly, I strive to improve bereavement policies and advocate for full-pay leave to support employees during their time of need. Secondly, I have created toolkits for both employees and managers, enabling them to engage in better bereavement conversations and training. Lastly, I am working towards creating a workplace culture that fosters openness and provides practical top-down support, such as my "Hug in a Box" initiative that offers food vouchers to employees experiencing one of the toughest times of their lives. In recognition of my efforts, I was honored to receive the Best Returner award at the WIT Awards last year. I am proud to have made a positive impact on the lives of others and look forward to continuing my work in improving employee well-being and promoting a more compassionate workplace culture.